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Delivery Policy

Delivery Policy


Order Tracking

Log into My Account and review your order history.


Why am I not seeing any tracking scans for my order?

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. 


When will my order ship?

Orders will deliver within order confirmation 3-7 business days.

SHIPPING DELAYS: Due to the current high volume of customers, we are experiencing delays with regards to the shipping and delivery of your order. Please be assured that you and your order remain our priority.

Note: In most cases, your order is finalized immediately and cannot be changed or canceled. 


What Delivery Options do you offer?

SF Express

SERVICE                            FLAT RATE SHIPPING FREE SHIPPING

Standard Shipping Refer to Check out page orders above HK$350

*Orders to Cheung Chau, Lantau Island, Ma Wan, Peng Chau (Contact us)


Can I ship my order internationally?

At this time, we only ship to addresses that are located within Hong Kong.


What if my package is late or lost?

If your order hasn't arrived, please allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact our team.


What if my item arrives damaged?

If your order arrives with a damaged or defective item, please contact our team . We will be happy to take a look at your order and discuss options.